Refund policy
Refund Policy for Maya Tees
At Maya Tees, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below for details on how we handle returns and refunds:
Eligibility for Refunds
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Items must be returned within 30 days of the delivery date to be eligible for a refund.
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To qualify for a refund, the item must be:
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Unworn and unused
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In the original packaging with all tags attached
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In the same condition as when you received it
Non-Refundable Items
Certain items are non-refundable:
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Gift cards
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Items purchased during clearance or final sale
How to Request a Refund
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Contact our customer service at [your contact email] with your order number and a brief description of the issue.
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Our team will provide you with instructions on how to return the item.
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Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund Process
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If your return is approved, we will initiate a refund to your original method of payment.
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The refund may take 5-7 business days to appear on your account, depending on your payment provider.
Return Shipping Costs
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Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
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We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or provide a full refund, including shipping costs.
Contact Us
For any questions or concerns regarding our refund policy, please reach out to us at [Support@mayatees.com].
